Frequently Asked Questions

OUR FAQS ARE UPDATED REGULARLY. IN FACT, THE LAST TIME WE DID IT WAS 22 MAY 2021

COVID-19

Please refer to our COVID-Safe page for information about RISING’s COVID-19 policies and planning. Find it here

TICKETING

Q. I can no longer attend my event because I’m unwell or due to COVID-19 restrictions. Can I get a refund or reschedule?

A. We have a flexible ticketing policy which allows you to reschedule your session or request a refund. Please refer to our COVID-Safe page for information about RISING’s COVID-19 policies and planning.

Q. Can I buy a ticket to the Patricia Piccinini exhibition in person, on the day?

A. You’ll need to book tickets in advance. Walk-up tickets are unavailable.

Q. Can I get a printed ticket posted to me?

A. As part of our sustainability and COVID-Safe practices, we don’t post tickets. Digital tickets replace our printed tickets and are made available 48 hours prior to your event. If you’re unable to access digital tickets, you can contact our customer service team via email or phone to arrange venue collection.

Q. When will I get my ticket?

A. You’ll be able to access your digital tickets 48 hours prior to your event. We’ll send instructions to the email address you book with, so make sure it’s one you regularly check and can access on the go. The confirmation email you receive after you complete your order means your place is secured.

Q. What do I do if haven’t received my digital ticket 48 hours before the event?

A. Head to our Digital Tickets page and enter the email address you used to buy your tickets. You’ll be sent another link to access your tickets. If you’re still having trouble after that, please contact our customer service team via email at ticketing@rising.melbourne or call us on (03) 9662 4242.

Q. Can I book over the phone?

A. You sure can—please call us on (03) 9662 4242. Our customer service team will be available 10AM–5PM, Monday—Friday. If the phone line is unattended, please leave a message and we'll get back to you. You can also send us an email.

Q. Do I qualify for a concession or discounted ticket price?

A. If you hold any of the following, you’re eligible for a concession priced ticket. Please come prepared to show your proof of concession with your ticket at the venue. • Children aged 16 years and under • Full-time Students (including international students) • Pensioners • Seniors • Victorian Carer Card holders • Health Care Card holders • Media, Entertainment & Arts Alliance members

Patricia Piccinini’s A Miracle Constantly Repeated

Q. Is A Miracle Constantly Repeated open?

A. Patricia Piccinini’s A Miracle Constantly Repeated re-opened on 18 June. Bookings for dates to 31 August are open now.

Q. Do I have to book ahead for the exhibition?

Yes, please book ahead. We are unable to accommodate walk-up visitors.

Q. Are cloaking services available? Will there be bag checks?

A. Cloaking is unavailable at this time. Your bags may be checked on entry and exit.

Q. Can I use a pram or baby carrier?

A. Yes, you can wear your baby carrier. Prams are not allowed in the exhibition and can be parked in the Lounge on Level 2. Lift access is available.

Q. Can I use my camera at the exhibition?

A. You’re welcome to film and take pictures for personal use. Professional equipment, including tripods, and filming for commercial purposes, are not permitted.

Q. Is the exhibition suitable for children and families?

A. This is a subjective question–we think Patricia Piccinini’s fantastical creatures inspire curiosity and empathy. The themes of the exhibition include resilience, care and an optimistic future. You know your kids and family best and what’s appropriate for them. We suggest looking at the images from the exhibition and taking a look at the Artist’s Guideso you can make an informed decision.

Q. Who are the authorised ticket sellers for this event?

A. RISING is the only authorised ticket seller for the exhibition at Flinders Street Station.

Q. What time do I need to arrive before my session?

A. As we are staggering entry to manage numbers, we ask that you arrive as close as possible to your allocated time.

Q. Is there wheelchair access to the venue?

A. Yes, there is. Further information on how to access the venue will be provided to ticket holders closer to the event.

Q. How much time should I allow to see the exhibition?

A. Taking in the whole exhibition takes about an hour. Please note that the exhibition closes at 8PM.

GENERAL

Q. What is RISING?

A. RISING is a surge of art, music, performance and ceremony in the heart of Melbourne –a new festival in Victoria’s cultural calendar. Dates for RISING 2022 will be announced soon.

Q. When will the program be announced?

A. We’re building RISING’s 2022 program right now. Check out our 2021 program here

Q. I’m not sure if RISING is for me. What kind of events will be in the program?

A. RISING is for everyone. From visual art, installations, performance and live music to unique food events, we’ll have all kinds of experiences for you to enjoy whatever you’re into.

Q. What happened to the Melbourne International Arts Festival and White Night Melbourne?

A. The sun has set on those two events, but a new moon is RISING. White Night 2021 will be held in the vibrant regional centres of Bendigo (2 October) and Geelong (6 November).

Q. Who is curating the festival?

A. Hannah Fox and Gideon Obarzanek are RISING’s co-Artistic Directors, and lead a diverse team of national and international arts professionals in programming the festival.

Q. I would like to volunteer, intern or work for RISING. How do I apply?

A. Thank you for your interest! We advertise employment opportunities on our Jobs page and will be advertising any volunteering opportunities on our social channels (follow us here, here, here and here) and via email (subscribe here).

Q. I would like to volunteer, intern or work for RISING. How do I apply?

A. Thank you for your interest! We advertise employment opportunities on our Jobs page and will be advertising any volunteering opportunities on our social channels (follow us here, here, here and here) and via email (subscribe here).

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