Frequently Asked Questions

OUR FAQS ARE UPDATED REGULARLY. IN FACT, THE LAST TIME WE DID IT WAS 29 NOVEMBER 2021

TICKETING

Q. What are RISING's terms & conditions of sale?

A. Our full terms and conditions can be viewed here.

Q. I can no longer attend my event because I’m unwell or due to COVID-19 restrictions. Can I get a refund or reschedule?

A. We have a flexible ticketing policy which allows you to reschedule your session or request a refund. Please refer to our COVID-Safe page for information about RISING’s COVID-19 policies and planning.

Q. Can I buy a ticket to the Patricia Piccinini exhibition on the day?

A. We recommend booking tickets in advance. You can call our customer service team on (03) 9662 4242 to check for last minute tickets.

Q. Can I get a printed ticket posted to me?

A. As part of our sustainability and COVID-Safe practices, we don’t post tickets. Digital tickets replace our printed tickets and are made available 48 hours prior to your event. If you’re unable to access digital tickets, you can contact our customer service team via email or phone to arrange venue collection.

Q. When will I get my ticket?

A. You’ll be able to access your digital tickets 48 hours prior to your event. We’ll send instructions to the email address you book with, so make sure it’s one you regularly check and can access on the go. The confirmation email you receive after you complete your order means your place is secured.

Q. What do I do if haven’t received my digital ticket 48 hours before the event?

A. Head to our Digital Tickets page and enter the email address you used to buy your tickets. You’ll be sent another link to access your tickets. If you’re still having trouble after that, please contact our customer service team via email at ticketing@rising.melbourne or call us on (03) 9662 4242.

Q. Can I book over the phone?

A. You sure can—please call us on (03) 9662 4242. Our customer service team will be available 10AM–5PM, Monday—Friday. If the phone line is unattended, please leave a message and we'll get back to you. You can also send us an email.

Q. Do I qualify for a concession or discounted ticket price?

A. If you hold any of the following, you’re eligible for a concession priced ticket. Please come prepared to show your proof of concession with your ticket at the venue. • Children aged 16 years and under • Full-time Students (including international students) • Pensioners • Seniors • Victorian Carer Card holders • Health Care Card holders • Media, Entertainment & Arts Alliance members

Patricia Piccinini’s A Miracle Constantly Repeated

Q. Is A Miracle Constantly Repeated open?

A. Patricia Piccinini's A Miracle Constantly Repeated reopened on Monday 8 November and has been extended until the end of RISING 2022. You can book tickets up to 12 June 2022.

Q. Do I have to book ahead for the exhibition?

A. We recommend booking ahead to avoid disappointment. You can call our customer service team on (03) 9662 4242 to check for last minute tickets.

Q. Are cloaking services available? Will there be bag checks?

A. Cloaking is unavailable at this time. Your bags may be checked on entry and exit.

Q. Can I use a pram or baby carrier?

A. Yes, you can wear your baby carrier. Prams are not allowed in the exhibition and can be parked in the Lounge on Level 2. Lift access is available.

Q. Can I use my camera at the exhibition?

A. You’re welcome to film and take pictures for personal use. Professional equipment, including tripods, and filming for commercial purposes, are not permitted.

Q. Is the exhibition suitable for children and families?

A. This is a subjective question–we think Patricia Piccinini’s fantastical creatures inspire curiosity and empathy. The themes of the exhibition include resilience, care and an optimistic future. You know your kids and family best and what’s appropriate for them. We suggest looking at the images from the exhibition and taking a look at the Artist’s Guide so you can make an informed decision.

Q. Who are the authorised ticket sellers for this event?

A. RISING is the only authorised ticket seller for the exhibition at Flinders Street Station.

Q. What time do I need to arrive before my session?

A. As we are staggering entry to manage numbers, we ask that you arrive as close as possible to your allocated time.

Q. Is there wheelchair access to the venue?

A. Yes, there is. Including a lift up to the exhibition. Unfortunately, being an old building, the upper levels do not have wheelchair accessible bathrooms, though there is a hybrid ambulant toilet located on the third floor. A wheelchair accessible automatic toilet is available on Flinders Street, close to the exhibition entrance.

Q. How much time should I allow to see the exhibition?

A. Taking in the whole exhibition takes about an hour. Please note that the exhibition closes at 9PM.

COVID-19

GENERAL

Q. What is RISING?

A. RISING is a surge of art, music, performance and ceremony in the heart of Melbourne –a new festival in Victoria’s cultural calendar. RISING returns 1—12 June 2022.

Q. When will the program be announced?

A. We’re building RISING’s 2022 program right now. Check out our 2021 program here.

Q. I’m not sure if RISING is for me. What kind of events will be in the program?

A. RISING is for everyone. From visual art, installations, performance and live music to unique food events, we’ll have all kinds of experiences for you to enjoy whatever you’re into.

Q. Who is curating the festival?

A. Hannah Fox and Gideon Obarzanek are RISING’s co-Artistic Directors, and lead a diverse team of national and international arts professionals in programming the festival.

Q. I would like to volunteer, intern or work for RISING. How do I apply?

A. Thank you for your interest! We advertise employment opportunities on our Jobs page and will be advertising any volunteering opportunities on our social channels (follow us here, here, here and here) and via email (subscribe here).

Subscribe to RISING

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Use apply.
    Principal public partners
    Creative Victoria
    Visit Victoria
    Social
    Facebook
    Instagram
    LinkedIn
    Spotify
    Twitter
    YouTube
    Podcast
RISING © 2021   DESIGN BY MAUD   BUILT BY EXHIBITIONIST