Please see the frequently asked questions about our ticketing processes here: Rising Festival Ticketing FAQs
As part of our sustainability and COVID-Safe practices, we issue digital tickets. To protect our customers from scalping and to make tickets easier to locate in your inbox, tickets for the 2023 festival will not be issued until late May. If you have any questions or concerns you can get in touch with the team via email at firstname.lastname@example.org.
REFUNDS AND EXCHANGES
Unfortunately, it’s not possible for RISING to refund completed bookings, except as required by law or in accordance with the LPA Ticketing Code of Conduct. We also offer refunds as part of our companion card system, where a refund can be given for a pre-paid companion card ticket if required.
Exchanges are possible, subject to availability and a $3 per-ticket exchange fee for tickets booked via RISING. Exchanges are only possible between the performances of the same show. Please contact the customer service team at email@example.com at least 24 hours prior to your booked event, with your order details, a preferred available timeslot and the approval to charge exchange fees to the card used for booking.
FEES AND CHARGES
Ticket prices for events listed on this website are inclusive of GST and credit card charges.
Depending upon the purchase method, a transaction fee of up to $4 may apply.
RISING charges a transaction fee of up to $4 per order. Other authorised ticket sellers may also charge a fee.
If you need a breakdown of the GST paid, you can request a tax invoice for completed bookings from firstname.lastname@example.org
TICKETING TERMS AND CONDITIONS
View our terms and conditions of sale for more information.
If you hold any of the following, you’re eligible for a concession priced ticket. We offer concession price tickets to most events. Please come prepared to show your proof of concession with your ticket at the venue: • Full-time students (including international students) • Pensioners • Seniors (including Victorian Carer Card holders) • Health Care Card holders
CONTACTING THE CUSTOMER EXPERIENCE TEAM
Our customer experience team is ready to answer any questions you have about tickets, event information, refunds, and any other feedback you may have. Send them an email at email@example.com. Alternatively you can call us on (03) 9662 4242
As you can imagine, it’s a tricky time to be putting on a festival. RISING reserves the right to change pricing at any time and without notice.
Some RISING events have age restrictions. Please check individual event pages for more information.
Events may have content warnings and age recommendations. This information is kept up to date on event pages.
We welcome Companion Cards. View more Companion Card details on our Access and Inclusion page.
Every effort has been made to ensure program details are correct, however If the last few years have taught us anything, it's that sh#t happens and things change. We'll do our best to promptly let you know when they do. We appreciate your flexibility and understanding.
FEEDBACK AND COMPLAINTS
We hope you have a great experience at RISING. If you have thoughts on what we can improve, please send us an email at firstname.lastname@example.org. We’ll respond in writing within 48 business hours.
MAJOR EVENTS DECLARATION
A major event ticketing declaration has been made under the Major Events Act 2009 (Vic) for RISING 2023, to be held in Melbourne, Victoria.
Under the Act, it is illegal for a ticket to be resold, or offered or advertised for resale, for more than 10% above the face value purchase price of the ticket, unless the seller is authorised in writing by the event organiser.
Breaching this Act can result in heavy fines up to $109,144 for an individual and $545,220 for a company. Purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry to the event.
For further information about ticket scalping legislation, visit: vic.gov.au/ticketscalping