Ticket Information
CONTENTS
How to book
Terms and Conditions
Pricing
Refunds and Exchanges
Ticketing FAQs
HOW TO BOOK
Browse the program to see our full 2024 offering online. All listings are being updated to reflect the most recent information.
The best way to book tickets is via the RISING website, simply click the BUY TICKETS button on the page of the show/event you’d like to attend.
If you’d rather book over the phone with a real-life human, call the customer service team on (03)9662 4242 between 10am and 5:30pm Mon—Fri.
You can also email us at ticketing@rising.melbourne or chat online with the team, via the little chatbox in the bottom right-hand corner of ticketing and program pages. Please note that the team cannot accept your credit card information via email or live chat, but they can answer any questions you have and can follow up purchase enquiries via phone.
RISING issues digital tickets, direct to your inbox. To protect our customers from scalping and to make tickets easier to locate on show day, tickets for the 2024 festival will not be issued until late May. After that point, tickets are issued immediately after booking. If you have any questions or concerns get in touch with the team via email at ticketing@rising.melbourne. Please see below for frequently asked questions about our ticketing processes.
DECIPHERING THE TICKETING LINGO
We’ve created a handy key to help you navigate the mad, mad world of ticket-buying:
If you see this symbol 
: there are tickets available for your chosen event, play on.
If tickets are in short supply or they’re moving faster than normal, you’ll see this icon 
: jump on these ones quick smart if you don’t want to miss out!
Some events may have an allocation of tickets on a partner site – keep your eyes peeled for this icon 
: clicking on performances with this icon will take you directly to tickets with our venue or ticketing partners.
In the event that a performance has exhausted its ticket allocation, you’ll see this icon 
: click on these performances to join a waitlist via our resale partner Tixel. You’ll be first in line to purchase any tickets listed to be re-sold and we’ll notify you of any final ticket releases or new show announcements
ACCESS BOOKINGS
We want to make sure everyone has a comfortable and enjoyable time at RISING. Any access requests can be added into the access notes box at checkout. More information about access bookings can be found on the access page
COMPANION CARDS
RISING Accepts companion cards, they are able to be booked online. The team will email you after you've made your booking to ask for a copy of your companion card information. Contact the customer service team on (03)9662 4242 or by email us at ticketing@rising.melbourne if you have any questions or concerns.
AGE RESTRICTIONS
Some RISING events are restricted to those aged 18+. Please check individual event pages for more information.
Events may have content warnings and age recommendations. This information is kept up to date on event pages.
AUTHORISED SELLERS
The authorised ticket sellers for RISING are Ticketek, Ticketmaster, OzTix, Arts Centre Melbourne, Melbourne Recital Centre, Melbourne Theatre Company, Malthouse Theatre.
TERMS AND CONDITIONS
Tickets are non-refundable except as required by law, in accordance with the Live Performance Australia (LPA) Ticketing Code of Practice.
All tickets are sold subject to our terms and conditions of sale. You can also access our Privacy Policy.
MAJOR EVENT DECLARATION
A major event ticketing declaration has been made under the Major Events Act 2009 (Vic) for RISING 2024, to be held in Melbourne, Victoria.
Under the Act, it is illegal for a ticket to be resold, or offered or advertised for resale, for more than 10% above the face value purchase price of the ticket, unless the seller is authorised in writing by the event organiser.
Breaching this Act can result in heavy fines up to $109,144 for an individual and $545,220 for a company. Purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry to the event.
For further information about ticket scalping legislation, visit: djsir.vic.gov.au/ticket-scalping.
PRICING
As you can imagine, it’s a tricky time to be putting on a festival. RISING reserves the right to change pricing at any time and without notice.
Ticket prices for events listed on the RISING website are inclusive of GST and credit card charges.
DYNAMIC PRICING
Any event or product sold via RISING is subject to demand-based pricing. This may see prices increase or decrease at any time during a sales period for any given event or product. These changes may occur without notice. Such alterations do not entitle you to a refund or adjustment for tickets purchased prior to revised pricing.
FEES AND CHARGES
Transaction Fees
RISING charges a transaction fee of up to $6 per order. Other authorised ticket sellers may also charge a fee.
If you need a breakdown of the GST paid, you can request a tax invoice for completed bookings from ticketing@rising.melbourne
Exchange Fees
RISING permits exchanges between performances of the same season. A $3 per-ticket fee will be charged at the time of exchange. Exchange requests must be received more than 24 hours prior to your ticketed event.
ABORIGINAL AND TORRES STRAIT ISLANDS COMMUNITY TICKETS
For most of RISING's ticketed events, discounted tickets are available for Aboriginal and Torres Strait Islander people. Select the community ticket price when purchasing tickets to these events. Please note that in some cases, these tickets are limited. If the ticket type is no longer visible, the allocation has exhausted.
CONCESSIONS
Groups entitled to concession priced tickets are:
- Full-Time Students (incl. international students)
- Children under 16 years of age
- MEAA Members
- Victorian Carer Card holders
- Government issued Health Care Card holders
- Pensioners
- Seniors Card holders
You may be asked to show your valid concession card when purchasing or collecting your tickets and/or on entering the venue. Concession prices are not applicable on all events or performances.
MULTI PASS
Make like Leeloo boarding a space hotel and use our Multi Pass for supreme beings. Keep an eye out for the icon to save 15% off the standard price when you book 3 or more eligible events.
- Select your tickets for three or more different shows
- Finalise your booking — 15% off will apply automatically at checkout.
For more details and exclusions, head to the Multi Pass page.
Please note: Discount price is limited to two tickets per show.
REFUNDS AND EXCHANGES
Unfortunately, it’s not possible for RISING to refund completed bookings, except as required by law or in accordance with the LPA Ticketing Code of Conduct.
Exchanges are possible, subject to availability and a $3 per-ticket exchange fee for tickets booked via RISING. Exchanges are only possible between performances of the same show. Please contact the customer service team at ticketing@rising.melbourne at least 24 hours prior to your booked event, with your order details, a preferred available timeslot and the approval to charge exchange fees to the card used for booking.
GROUPS
GROUP BOOKINGS
Some of our events may have a discounted group price – the size of the group required to access the price will be listed on the event page.
For groups greater than 10 people, please submit an enquiry by emailing groups@rising.melbourne and we’ll get in touch as soon as possible.
SCHOOL BOOKINGS
Schools can submit booking enquiries directly via our school bookings form. More information about school bookings and resources can be found on our schools page.
GIFT VOUCHERS
Moon Units are RISING’s official currency. Vouchers are available to purchase online or over the phone and have an expiry of 3 years from date of purchase.
Recipients can redeem Moon Units for tickets purchased via the RISING website. Buy Moon Units.
TICKET RESALE
RISING has partnered with Tixel to provide our customers with a safe and ethical way to re-sell their tickets if they’re no longer able to attend.
RISING customers can use their confirmation email to list tickets for sale safely and tickets sold can be transferred to purchasers after transactions have been confirmed. We're working with Tixel on an automation which we hope will be ready really sooon!
WAITLISTS
RISING also utilises Tixel waitlists for sold out events, this means that keen beans are automatically first in line for any tickets being listed for resale as well as being added to our mailing list for any last minute ticket releases or new show announcements.
TICKETING FAQs
Q. Can I exchange my ticket if I need to change my booking?
A. Exchanges are possible, subject to availability and a $3 per-ticket exchange fee. Requests must be made more than 24 hours prior to the event. For us to look into exchanging your ticket(s), email us with the following:
- order number
- tickets you're requesting to be exchanged
- preferred date and time for new tickets (check the program page for your show to see what's available)
- approval for us to process $3 per ticket exchange fee to the card used for the original booking
Q. What are RISING's terms & conditions of sale?
A. Our full terms and conditions can be viewed here.
Q. Why haven't I received my confirmation email?
A. You may have entered your email address incorrectly at checkout, please email us with any order information you have and the customer experience team will investigate for you.
Q. I've been issued a ticket from someone other than RISING, is it legit?
A. Some of our venues will also be issuing tickets for RISING events. The authorised ticket sellers for RISING are, Ticketek, Ticketmaster, OzTix, Arts Centre Melbourne, Melbourne Recital Centre, Melbourne Theatre Company and The Malthouse.
Q. I can no longer attend my event because I have tested positive for COVID-19. What should I do?
A. We continue to work hard to provide options for people who are unable to attend if they have COVID-19. Get in touch at least 2 hours before your session time, email us with your order details and we will come back to you with a solution. Alternatively, you can list your ticket for sale via our resale partner, Tixel
Q. When will I get my ticket?
A. Digital tickets for all orders before the festival were sent by email in Late May. All orders since then receive digital tickets as soon as your order is complete. Individual barcodes for events will appear 48 hours prior to your booked session. We’ll send instructions to the email address you book with, so make sure it’s one you regularly check and can access on the go. If your tickets are lost to the depths of your inbox they can be reissued via our digital tickets portal.
Q. Can I get a printed ticket posted to me?
A. As part of our sustainability practices, we don’t post tickets. Digital tickets replace our printed tickets and are made available 48 hours prior to your event. If you’re unable to access digital tickets, you can contact our customer service team via email or phone (03) 9662 4242
Q. Do I qualify for a concession or discounted ticket price?
A. If you hold any of the following, you’re eligible for a concession priced ticket. Please come prepared to show your proof of concession with your ticket at the venue.
- Full-Time Students (incl. international students)
- Children under 16 years of age
- MEAA Members
- Victorian Carer Card holders
- Government issued Health Care Card holders
- Pensioners
- Seniors Card holders
We also offer discounted tickets for Aboriginal and Torres Strait Islander community members.
In 2024 RISING has also introduced Multi Pass. Buying 3 or more eligible events in one transaction will get you 15% off the standard ticket price at checkout.
Q. Can I book in person?
A. Our RISING box office and shop is located at Night Trade in the Capitol Arcade for 2024. It's open Thursday - Friday 5PM-9.30PM and 12PM-9PM on weekends. Outside of those times, you can live chat with us from the website or send us an email at ticketing@rising.melbourne
Q. Who won the 2024 RISING Audience Survey Prize?
The prize was drawn on 18 June 2024 at the RISING offices in accordance with the competition Terms and Conditions. The prize winner is E. Molloy.