Ticketing Information

The nitty gritty of booking info and conditions of entry

Major Events Declaration

A major event ticketing declarations has been made under the Major Events Act 2009 (Vic) for RISING (26 May 2021 to 6 June 2021) This declaration also includes SEASONS in Blak Box (6 May – 6 June).

Under the Act, it is illegal for a ticket to be resold, or offered or advertised for resale, for more than 10% above the face value purchase price of the ticket, unless the seller is authorised in writing by the event organiser.

Breaching this Act can result in heavy fines up to $99,132 for an individual and $495,660 for a company.

Purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry to the event. RISING will sell tickets to all festival events. A number of venue and presentation partners will also sell tickets including Arts Centre Melbourne, Ticketmaster, Marriner Theatre Group, Max Watts/OzTix, Arts House, The Malthouse, and Melbourne Recital Centre.

For further information about ticket scalping legislation, visit: vic.gov.au/ticketscalping

Other stuff you should know

CONTACTING THE CUSTOMER SERVICE TEAM

Our customer service team is ready to answer any questions you have about tickets, event information, refunds, and any other feedback you may have, 10AM–5PM, Monday—Friday. Talk to them via the Live Chat on the program page, give them a call on 03 9662 4242 or email them at ticketing@rising.melbourne.

DIGITAL TICKETS

As part of our Sustainability and COVID-Safe practices, we’ll be using digital tickets where possible. You’ll be able to access your tickets 48 hours prior to your event—we’ll send you instructions on how to get them. If you’re unable to access digital tickets, you can contact the box office to arrange venue collection. Here are our Terms and Conditions.

PHONE SALES

If you'd like to book a ticket over the phone, call us on 03 9662 4242. Our customer service team will be available 10AM–6PM, Monday—Friday. If the phone line is unattended, please leave a message and we'll get back to you. You can also send us an email.

TICKET PRICES

As you can imagine, it’s a tricky time to be putting on a festival. RISING reserves the right to change any element of a performance sales structure, including but not limited to reserves and pricing, at any time and without notice.

CONCESSIONS

We offer concession pricing to most events*

  • Children aged 16 years and under
  • Full-time students (including international students)
  • Pensioners
  • Seniors
  • Victorian Carer Card holders
  • Health Care Card holders
  • Media, Entertainment & Arts Alliance members

*It’s our aim to keep general ticket prices low cost where we can so some events, like The Wilds and Rinky Dink, don’t have concession pricing.

REFUNDS AND EXCHANGES

Unfortunately, it’s not possible for RISING to refund completed bookings, except as required by law or in accordance with the LPA Ticketing Code of Conduct—so make sure your mate definitely does want to go to a nude disco with you before you book.

That being said, we want everyone who attends RISING to feel safe and comfortable. Stay home if you’re feeling unwell and let us know ahead of the event if you can’t attend—we’ll sort you out. Find out more about our COVID-Safe ticketing policy here.

FEES AND CHARGES

Ticket prices for events listed on this website are inclusive of GST and credit card charges.

Depending upon the ticketing agent and purchase method, a booking or transaction fee may apply. Fees also differ based on how you buy your ticket and the options you select.

BOOKING AND TRANSACTION FEES

  • RISING: $4 per transaction
  • Arts House: $1.50 per transaction
  • Malthouse Theatre: $2.50 per transaction
  • Melbourne Recital Centre: $6.50 for online bookings, $8.50 for phone bookings (plus postage costs) per transaction
  • Ticketmaster: $9.35 per transaction
  • Max Watts/Oztix: Ticket price will include booking fees

If you need a breakdown of the GST paid, you can request a tax invoice for completed bookings from the ticketing agent you booked with.

AGE RESTRICTIONS

Some RISING events are adults only—that means 18+—due to the venue selling booze or because of the event content. While Deep Throat Drive-In isn’t a screening of its namesake, it will likely be too steamy for minors to attend. Please refer to individual event pages for more information.

COMPANIONS

We welcome Companion Cards—see here for details.

PERFORMANCE RESTRICTIONS

We love and respect our performing artists, and we ask that you do, too. RISING reserves the right to exclude latecomers or to admit them only at a suitable point in time, in consideration of performers and other patrons at indoor performances. Some events may have a complete lock out past a certain time, so please triple check the event page. The use of mobile phones, Tamagochis, drones or any other gadgets which make noise during events is not permitted. The use of cameras and other recording equipment is a breach of copyright and is prohibited.

PROGRAM DETAILS

Every effort has been made to ensure program details are correct, however as the past 18 months has shown us, things happen. Details are subject to change where necessary and without notice. We’ll do our best to let you know if they do.

FEEDBACK AND COMPLAINTS

We hope you have great experience at RISING, but we know we won’t get everything perfect on the first go. If you have thoughts on what we can improve, please send us an email at feedback@rising.melbourne or via mail to PO Box 10, Flinders Lane, Victoria 8009. We’ll respond in writing within 48 business hours.

Read our full Ticketing Terms and Conditions here.

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