CONTACTING THE CUSTOMER SERVICE TEAM
Our customer service team is ready to answer any questions you have about tickets, event information, refunds, and any other feedback you may have. Send them an email at email@example.com or give them a call on 03 9662 4242, 10AM–5PM, Monday—Friday. If the phone line is unattended, please leave a message and we'll get back to you.
As part of our sustainability and COVID-Safe practices, we’re using digital tickets. You’ll be able to access your tickets 48 hours prior to your event—we’ll send you instructions on how to get them. If you haven’t received your tickets before your event, head to our Digital Tickets page and enter the email address you used to buy your tickets. You’ll be sent another link to access your tickets. If you’re still having trouble after that, please contact our customer service team via email at firstname.lastname@example.org or call us on (03) 9662 4242.
TICKETING TERMS AND CONDITIONS
Our terms and conditions of sale are avalible here
If you'd like to book a ticket over the phone, call us on 03 9662 4242. Our customer service team are available 10AM–5PM, Monday—Friday. If the phone line is unattended, please leave a message and we'll get back to you. You can also send us an email at email@example.com.
As you can imagine, it’s a tricky time to be putting on a festival. RISING reserves the right to change pricing at any time and without notice.
If you hold any of the following, you’re eligible for a concession priced ticket. We offer concession price tickets to most events. Please come prepared to show your proof of concession with your ticket at the venue: • Children aged 16 years and under • Full-time students (including international students) • Pensioners • Seniors (including Victorian Carer Card holders) • Health Care Card holders
Some RISING events are restricted to 18+. Please check individual event pages for more information.
Events may have content warnings and age recommendations. This information is kept up to date on event pages.
REFUNDS AND EXCHANGES
Unfortunately, it’s not possible for RISING to refund completed bookings, except as required by law or in accordance with the LPA Ticketing Code of Conduct
That being said, we want everyone who attends RISING to feel safe and comfortable. Stay home if you've got COVID-19 symptoms and let us know ahead of the event if you are isolating. We need to know at least 60 minutes before your event.
Exchanges may be possible, subject to availability and a $2.50 per-ticket exchange fee. Please contact the customer service team at firstname.lastname@example.org or call the team on (03)9662 4242
FEES AND CHARGES
Ticket prices for events listed on this website are inclusive of GST and credit card charges.
Depending upon the purchase method, a transaction fee may apply.
RISING charges a transaction fee of up to $4 per order. Other authorised ticket sellers may also charge a fee.
If you need a breakdown of the GST paid, you can request a tax invoice for completed bookings from email@example.com
We welcome Companion Cards, see here for details.
Every effort has been made to ensure program details are correct, however If the last two years have taught us anything, it's that sh#t happens and things change. We'll do our best to promptly let you know when they do. We appreciate your flexibility and understanding.
FEEDBACK AND COMPLAINTS
We hope you have great experience at RISING. If you have thoughts on what we can improve, please send us an email at firstname.lastname@example.org or via mail to PO Box 10, Flinders Lane, Victoria 8009. We’ll respond in writing within 48 business hours.
MAJOR EVENTS DECLARATION
A major event ticketing declaration has been made under the Major Events Act 2009 (Vic) for RISING 2022, to be held in Melbourne, Victoria.
Under the Act, it is illegal for a ticket to be resold, or offered or advertised for resale, for more than 10% above the face value purchase price of the ticket, unless the seller is authorised in writing by the event organiser.
Breaching this Act can result in heavy fines up to $109,144 for an individual and $545,220 for a company. Purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry to the event.
The authorised ticket sellers for RISING are ACMI, Arts Centre Melbourne, Arts House, Melbourne Museum, Melbourne Recital Centre, OzTix, The Malthouse, The National Theatre Melbourne, Ticketek and Ulumbarra Theatre Bendigo.
For further information about ticket scalping legislation, visit: vic.gov.au/ticketscalping
Please see the frequently asked questions about our ticketing processes here: Rising Festival Ticketing FAQs