Q. Can I exchange my ticket if I need to change my booking?
A. Exchanges are possible, subject to availability and a $3 per-ticket exchange fee. Requests must be made more than 24 hours prior to the event. For us to look into exchanging your ticket(s), email us with the following:
- order number
- tickets you're requesting to be exchanged
- preferred date and time for new tickets (check the program page for your show to see what's available)
- approval for us to process $3 per ticket exchange fee to the card used for the original booking
Q. What are RISING's terms & conditions of sale?
A. Our full terms and conditions can be viewed here.
Q. Why haven't I received my confirmation email?
A. You may have entered your email address incorrectly at checkout, please email us with any order information you have and the customer experience team will investigate for you.
Q. I can no longer attend my event because I have tested positive for COVID-19. What should I do?
A. We continue to work hard to provide options for people who are unable to attend if they have COVID-19. Get in touch at least 2 hours before your session time, email us with your order details and we will come back to you with a solution. Alternatively, official ticket resale options will be available closet to the date.
Q. When will I get my ticket?
A. You’ll be sent the link to your digital tickets at the end of May. This helps us prevent scalping, protect our customers and stops the email getting lost in the depths of your inbox. Individual barcodes will appear 48 hours prior to your booked session. We’ll send instructions to the email address you book with, so make sure it’s one you regularly check and can access on the go. The confirmation email you receive after you complete your order means your place is secured.
Q. Can I get a printed ticket posted to me?
A. As part of our sustainability and COVID-Safe practices, we don’t post tickets. Digital tickets replace our printed tickets and are made available 48 hours prior to your event. If you’re unable to access digital tickets, you can contact our customer service team via email or phone (03) 9662 4242
Q. Do I qualify for a concession or discounted ticket price?
A. If you hold any of the following, you’re eligible for a concession priced ticket. Please come prepared to show your proof of concession with your ticket at the venue. • Full-time Students (including international students) • Pensioners • Seniors (including Victorian Carer Card holders) • Health Care Card holders
Q. Can I book in person?
A. Our RISING box office and shop will open up closer to the festival. Stay tuned.