Q. What are RISING's terms & conditions of sale?
A. Our full terms and conditions can be viewed here.
Q. Can I exchange my ticket if I need to change my booking?
A. Exchanges are possible, subject to availability and a $2.50 per-ticket exchange fee. For us to look into exchanging your ticket(s), email us with the following:
- order number
- tickets you requesting to be exchanged
- preferred date and time for new tickets (check the program page for your show to see what's available)
- approval for us to process $2.50 per ticket exchange fee to the card used for the original booking
We'll get back to you with a confirmation email as soon as we can.
We require as much notice as possible; requests for exchanges for sessions which have been missed may be rejected.
Q. Can you send me a receipt so I can claim for the Victoria Dining and Entertainment Program?
A. Yes, just save a copy of the order confirmation email as a PDF to use for the rebate.
Q. I can no longer attend my event because I have tested positive for COVID-19. Can I get a refund or reschedule?
A. We have a flexible ticketing policy which allows you to reschedule your session, provided you let us know in advance. Email us with your order number, tickets to be exchanged and preferred date/time for the new tickets as soon as you can. Refunds may be approved on a case by case basis.
Q. When will I get my ticket?
A. You’ll be sent the link to your digital tickets when you complete your booking. Barcodes will appear 48 hours prior to your booked session. We’ll send instructions to the email address you book with, so make sure it’s one you regularly check and can access on the go. The confirmation email you receive after you complete your order means your place is secured. Lost the digital ticket email? Resend it here.
Q. Can I get a printed ticket posted to me?
A. As part of our sustainability and COVID-Safe practices, we don’t post tickets. Digital tickets replace our printed tickets and are made available 48 hours prior to your event. If you’re unable to access digital tickets, you can contact our customer service team via email or phone to arrange venue collection.
Q. What do I do if haven’t received my digital ticket 48 hours before the event?
A. Head to our Digital Tickets page and enter the email address you used to buy your tickets. You’ll be sent another link to access your tickets. If you’re still having trouble after that, please contact our customer service team via email at firstname.lastname@example.org or call us on (03) 9662 4242.
Q. Do I qualify for a concession or discounted ticket price?
A. If you hold any of the following, you’re eligible for a concession priced ticket. Please come prepared to show your proof of concession with your ticket at the venue. • Children aged 16 years and under • Full-time Students (including international students) • Pensioners • Seniors (including Victorian Carer Card holders) • Health Care Card holders
Q. Can I book over the phone?
A. You sure can—please call us on (03) 9662 4242. Our customer service team are available from 10am daily. If the phone line is unattended, please leave a message and we'll get back to you. You can also send us an email.
Q. Can I book in person?
A. Our RISING box office and merch shop is location in Federation Square, just opposite Flinders Street Station.
FRI 27 May—MON 30 May, 12PM to 7PM (SUN 12PM to 5PM)
TUES 31 May—SUN 19 June, 12PM to 9PM daily
Come say hi.
Q. Can I buy a ticket to the Patricia Piccinini exhibition on the day?
A. We recommend booking tickets in advance. You can call our customer service team on (03) 9662 4242 to check for last minute tickets.